Glia partners with CU*Answers to integrate member interactions on digital banking

Glia, a customer interaction solutions provider, partnered with CU*Answers, a credit union service organization, to integrate its technology into the It’s Me 24/7 Online Banking solution. With this integration, credit unions can transition customer interactions across multiple channels such as chatbots, video chat and SMS without losing data or context, according to a press release.

The goal of these solutions is to both save time for agents and improve the overall member experience. Illinois Community Credit Union was the first to utilize this solution.

“One of the lessons that we learned when looking to CU*Answers as our core provider was that we needed to really simplify our tech — to get everything in one place. There just isn’t the bandwidth or resources to develop expertise in all these different platforms. We could execute all of our modernization, from chat to AI, on a single platform with Glia. By integrating Glia into their solutions, CU*Answers can offer a simple, long-term solution to their institutions in a more cost-effective way,” Adam Ferguson, VP of operations at ICCU, said in the release.

“We are proud to partner with CU*Answers, bringing our advanced unified interaction capabilities to enhance member support in this always-on environment,” Dan Michaeli, CEO and co-founder of Glia, said in the release. “Integrating our platform within the CU*Answers online banking platform enables their credit union community to quickly and easily leverage our modern member interaction technology to overcome context gaps, strengthen member relationships and create a competitive advantage.”