Microsoft Store Refund & Return Policy (Surface, Xbox, etc.)

You can return almost any physical product purchased online from Microsoft Store for a full refund within 60 days from when you receive the product, as long as you return the product in like-new condition in its original packaging, along with all parts, components, instruction manuals, and documentation that were initially included. There’s a limit of up to five product returns per eligible order purchase. Exclusions to the 60-day Microsoft Store return policy include the Surface Hub, HoloLens, and Windows DevKit. For additional details about the Microsoft Store returns policy, visit the Microsoft Terms of Sale.

For purchases made at a Microsoft Experience Center, see your receipt for more information.